Frequently asked questions

What is the cost of a session?

Session fees with Laura's associates are $125 for 55 minutes. This is for both individuals & couples. Sessions with Laura are $140 for 55 minutes. Fees are not covered by Medicare but are covered by many extended health insurance plans.

How do I know if my insurance will cover counselling?

MSW, RSW are credentials often covered on extended health insurance plans. MSW is known as a Master of Social Work and RSW is Registered Social Worker, meaning the individual is registered with the New Brunswick Association of Social Workers, a governing body that ensures ethical practice, promotes excellence in social work and serves to protect the public. You can check your specific plan for coverage as it is different for each workplace. We also have a therapist on staff (Joelle Blais) that is typically covered on plans that stipulate psychotherapist. Her credentials are M.Ed, RSW, LCT-C.

How can I pay?

Accepted methods of payment are credit, debit, or EMT. Payment arrangements are due in advance of the session, either via emt or credit card on file. You can also arrange to pay via point of sale prior to entering your therapists office for the appointment.

How can I make an appointment?

You can call 506-651-1239 or email All emails and voicemails are confidential.

Do you offer evening appointments?

Yes. Our associates are available for evening appointments. We also offer some Saturday appointments for your convenience.

Do I need a referral?

No, you do not require a referral for treatment. You can self-refer by calling or emailing.

Can you direct bill?

We can direct bill Blue Cross provided your plan is set up for direct billing. We can also direct bill select other providers such as Victim Services, some automobile insurers and Social Development. If your insurance is through a provider not set up for direct billing you will be provided with a receipt for reimbursement.

What do I do if I am in crisis?

There are several crisis resources in the Saint John area:

Mobile Crisis Saint John 1-888-811-3664 Hours of Operation are 8:15am-midnight

Chimo Crisis Line: 1-800-667-5005

Crisis Services Canada-Suicide Prevention and Support 1-833-456-4566

Can you provide a diagnosis or prescribe medication?

Registered social workers are unable to provide an official diagnosis or prescribe medication however they are well trained in mental health and can refer you to a Psychiatrist, with your doctors' consent, if you feel this would be helpful for you.

My doctor suggested I see a CBT therapist; do you do that type of therapy?

Yes, Laura and many of her associates practice from several clinical frameworks with CBT being one of them. CBT stands for Cognitive Behavioural Therapy; it is a well-established, effective and lasting treatment that can help with various issues including anxiety, depression, addiction, relationship issues and chronic pain. CBT involves problem solving and learning helpful strategies to practice between sessions. It focuses on identifying and understanding unhelpful thinking patterns to help change the way you feel. You are actively involved in your treatment and are often expected to do some homework between sessions. You can learn to control your thinking, maintain a sense of control and self-confidence and learn positive coping skills.

How many sessions will I need and how often do I come?

This is very individual and varies from person to person depending on the nature and severity of the problem, desired goals and level of engagement from the client. Generally, many people see significant improvement in 8-12 sessions, some after as little as 3 sessions. Most clients attend sessions bi-weekly however this is adjusted based on your needs and schedule. You can discuss this further at your first session. You are always in control of your therapy, working at your own pace, and can choose the frequency and length to best suit your needs.

Is there a parking?

There is free on street parking in front of the building and on side streets. Unfortunately, our office is not wheelchair accessible at this time.

Do you work with children?

Yes. We have associates on staff who work with children. We will work to match you with the therapist best suited to meet your needs.

What is your cancellation policy?

Clients can cancel or reschedule an appointment anytime, for any reason, with a minimum of 24 hours notice. Cancellations with less than 24 hours notice make it difficult to find you a new appointment in a timely manner and we are unable to fill the time slot with another client. A no show for your appointment will result in a full session charge. A late cancel (less than 24 hours notice) will result in a half session charge.

© 2020 Laura Gatien, M.S.W.