Frequently asked questions

What is the cost of a session?

Session fees with most of Laura's associates are $130 for 55 minutes. There is no HST charged if your therapist is a registered social worker (RSW).

Fees are $149.50 (including HST) for our licensed counselling therapists (LCT) (Steven, Sara & Jess). This is for both individuals & couples.

Sessions with Laura are $150 for 55 minutes.

Fees are not covered by Medicare but are covered by many extended health insurance plans.

How do I know if my insurance will cover counselling?

MSW, RSW are credentials often covered on extended health insurance plans. MSW is known as a Master of Social Work and RSW is Registered Social Worker, meaning the individual is registered with the New Brunswick Association of Social Workers, a governing body that ensures ethical practice, promotes excellence in social work and serves to protect the public.

You must check your specific plan as coverage is different for each policy. Verify that your plan covers counselling/therapy with a MSW, RSW or LCT-C. It is your responsibility to ensure your sessions are covered by your policy. It is also your responsibility to know the limit of insurance coverage.

How can I pay?

Payment is expected in full at the time of service. We'll have you fill out a credit card authorization form so we will charge your credit card at each session with the information which we keep on file. We will direct bill Blue Cross if applicable.

All past outstanding balances must be paid before booking a new appointment. This includes past attended sessions, late cancellations or no show fees. We only direct bill Blue Cross. For other insurance providers - payment is required up front and you are provided with a receipt to submit for direct reimbursement. You must check your specific plan as coverage is different for each policy. Verify that your plan covers counselling/therapy with a registered social worker or licensed counselling therapist. It is your responsibility to ensure your sessions are covered and the limits of your coverage.

How can I make an appointment?

Call (506) 651-1239 to book your appointment or email All emails and voicemails are confidential.

Do you offer evening appointments?

Yes. Our associates are available for evening appointments. We do not offer appointments on Saturday.

Do I need a referral?

No, you do not require a referral for treatment. You can self-refer by calling or emailing.

Can you direct bill?

We can only direct bill Blue Cross, provided your plan is set up for direct billing. All other insurance providers cannot be direct billed. Payment from the client is due at the time of your session and a receipt will be provided for your direct reimbursement.

What do I do if I am in crisis?

There are several crisis resources in the Saint John area:

Mobile Crisis Saint John 1-888-811-3664 Hours of Operation are 8:15am-midnight

Chimo Crisis Line: 1-800-667-5005

Crisis Services Canada-Suicide Prevention and Support 1-833-456-4566

Can you provide a diagnosis or prescribe medication?

Registered social workers and clinical therapists are unable to provide an official diagnosis or prescribe medication however they are well trained in mental health and can refer you to a Psychiatrist, with your doctors' consent, if you feel this would be helpful for you.

My doctor suggested I see a CBT therapist; do you do that type of therapy?

Yes, our associates practice from several clinical frameworks with CBT being one of them. CBT stands for Cognitive Behavioural Therapy; it is a well-established, effective and lasting treatment that can help with various issues including anxiety, depression, addiction, relationship issues and chronic pain. CBT involves problem solving and learning helpful strategies to practice between sessions. It focuses on identifying and understanding unhelpful thinking patterns to help change the way you feel. You are actively involved in your treatment and are often expected to do some homework between sessions. You can learn to control your thinking, maintain a sense of control and self-confidence and learn positive coping skills.

How many sessions will I need and how often do I come?

This is very individual and varies from person to person depending on the nature and severity of the problem, desired goals and level of engagement from the client. Generally, many people see significant improvement in 8-12 sessions, some after as little as 3 sessions. Most clients attend sessions bi-weekly however this is adjusted based on your needs and schedule. You can discuss this further at your first session. You are always in control of your therapy, working at your own pace, and can choose the frequency and length to best suit your needs.

Is there a parking?

There is plenty of free parking on-site, conveniently located beside and behind our office building. Our office is wheelchair accessible.

Do you work with children?

Yes. We have associates on staff who work with children. We will work to match you with the therapist best suited to meet your needs.

What is your cancellation policy?

Clients can cancel or reschedule with a minimum of 24 hours notice, otherwise you will be charged for the session. A late cancellation (less than 24 hours notice) will result in a half session charge, and a no show will be charged a full session rate. Our therapists, like other self-employed professionals, are not on salary and are only paid per session. A late cancellation or no show can result in losing a significant portion of their planned income for that day. Thank you for your understanding. We understand that life happens and it's not always possible to provide sufficient notice. Prior to booking, consider having a back up plan for non-crisis situations to ensure you're able to make it to counselling should something come up. Arranging back up childcare or alternate transportation methods on the date of your appointment can be helpful. We also offer the ability to change your session to electronic should you be unable to attend in person, for any reason (keep in mind, a credit card must be on file or the method of payment must be in place prior to switching to virtual). Laura Gatien & Associates will send appointment reminders for your sesison, however it is your responsibility to keep track of your appointments. Keeping up to date on your weekly schedule along with a back up plan are all helpful ways to avoid paying for a session you didn't attend.